CUSTOMER CARE

At Studio Eleven, our customers' satisfaction is our number one priority. If you are not 100% satisfied with your purchase, we will do everything that we can to ensure your happiness.

We would love to hear from you!

 

 

Call us at

705-242-1811

or fill out the form!

RETURNS

Regularly priced merchandise can be returned for exchange or store credit within 15 days of purchase. Unfortunately, we are unable to do full refunds.

Sale items are final sale.

EXCHANGE POLICY

Regular Priced Merchandise

 

Regularly priced merchandise can be returned for exchange or store credit within 15 days of purchase. Unfortunately, we are unable to do full refunds.

You must have the original or gift receipt with you. Clothing and footwear must be returned in new condition. Tags must be attached and items must be unwashed, unworn, and free of any stains or odours. 

 

Sale Items

 

All items purchased as a sale item (including items purchased during a sale event, or items discounted with an online promotional code) are final sale and cannot be returned for exchange or store credit.

 

Store Credit

 

With a store credit, you will receive an email containing a gift card code once your return has been processed. This gift card will be equal to the amount of the returned item(s), including sales tax (if applicable), minus the cost of the shipping label (if applicable).

Gift card funds are immediately available once your return is processed. These gift cards cannot be refilled and will only expire once the funds have been depleted.

The gift card will be sent to the email on your order.

STAY CONNECTED

  • Facebook Clean
  • White Instagram Icon

BE OUR FRIEND

NEED ASSISTANCE?

 

705-242-1811

info@StudioEleven.ca

 

© 2020 by STUDIO ELEVEN